Here at Foundry Game Room, appreciate your business, and we wanted to share a little bit about our processes, policies and procedures for your order.
We have multiple types of products that can be ordered:
- In-Stock: These items dispatch daily from our warehouse in Los Angeles.
- Just In Time: We work with distributors to ship these items to you- they're not in stock with us, but they're available for order, and can reach you in a short timeframe.
- Preorders: For limited run or new items, we offer preorders, which reserve your place in line for the product, and also help us get an idea of our expected demand. The preorder period may take place up to a year before the product's expected release date.
With orders that contain a combination of item availabilities, our order support team works to regularly offer split shipment options for items that have already arrived, even if the rest of your order isn't here yet.
When you have preordered an item from us, we update you regularly via e-mails as we get more updated timeframe information from our manufacturers and distributors, and, of course, if you ever have any questions, you are welcome to contact our customer support team any time day or night at [email protected]
We sincerely appreciate the opportunity to serve you, and look forward to helping you out in any way we can!